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Risks to people’s health and wellbeing were appropriately planned for and managed. People told us there were enough competent staff to provide them with support when they needed it. Dietary needs were catered for and when needed other health professionals were involved in people’s care. Strong caring values and ethos run through the core of the organisation.
Broadoak Manor’s Home Manager makes sure that all Residents receive the kindest possible care. Our extensively trained team will deliver all the nursing, specialist care and support services that your loved one requires. Staff had the skills and knowledge necessary to provide people with safe and effective care and support.
Care Quality Commission inspection rating
Three of the people we spoke with described the home as, 'A very social place to live'. The management team worked hard to create an open, transparent and inclusive ethos within the service. There was a robust quality assurance system in place and shortfalls identified were promptly acted on to improve the service.
If you don’t want to work the standard 9 to 5, working in care offers a vary of different working patterns, meaning you’ll likely find the right hours to suit your lifestyle. Often shifts are long but mean that you’ll have more days off – this doesn’t work for everyone but we will always try to accommodate an individuals’ requirements where we can. We found that people's care needs were met and that care was provided safely. CQC carried out an inspection of this care service on 30 April 2014 and 02 May 2014. This is a summary of what we found.We considered our inspection findings to answer the five key questions we ask.
Broad Oak Manor
Staff had received appropriate training, support and development to carry out their role effectively. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. People and relatives spoke highly of how kind and caring staff were. They used words such as ’extraordinary’, ‘highly’ and ‘outstanding’ when they described staff’s behaviours, kindness and attitude when caring for people. We reviewed the information and data available to us about Broad Oak Manor Care Home on 8 December 2022. We have not found evidence that we need to reassess the rating at this stage.
Prices will vary from home to home, depending on the level of elderly care required. ‡Lines are open 8am to 8pm Monday to Friday, 8am to 4pm on Saturdays. Choosing a care home can be stressful, especially if you ve never done it before. Our helpful, understanding care advisers offer free advice on anything from funding to finding just the right home. Every month there is a special event for residents to look forward to.
Broad Oak Manor Care Home
We make a point of celebrating birthdays and special occasions, as well as national festivities such as St Andrew’s Day, Mother’s Day and Burns Night. We have built-in music systems to provide ambience and we dress our dining rooms in the evening. The home’s caring team has created a family atmosphere, encouraging everyone to eat and celebrate special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home.
Our hospitality team prides itself on making mealtimes a special, stimulating part of each day. In our care homes, meals are as much about providing nutritious, tasty food as they are about enjoying a social occasion. Our skilled team of staff will go above and beyond to deliver care that exceeds your expectations. After our team manager meets with you and assesses how best we can meet your needs, we will develop a flexible, personalised care plan to suit you, which will be reviewed every three months.
A member of our team will be assigned to care for you and arrange to come and visit you, on a flexible basis, at times that work best for you. Staff received professional development that was relevant to their role. We saw that new members of staff were provided with a comprehensive induction, and training and development was provided to all staff. One member of staff we spoke with told us, 'I love it here, absolutely love it, I feel valued and supported by everybody.
Staff received regular one to one supervision from a member of the management team which made them feel supported and valued. People received support to eat and drink sufficient quantities and their health needs were well catered for with appropriate referrals made to external health professionals when needed. Nouvita Healthcare employs 400 members of staff, so we are small compared to other independent mental health care services. This means that we look for the very best people to join us and whilst our management team are hands on, we work hard to empower our teams and allow their thoughts and opinions heard. People's needs had been assessed individually and were reviewed regularly by staff.
Staff knew how to keep people safe and risks to people’s safety and well-being were identified and managed. The provider operated robust recruitment processes which helped to ensure that staff employed to provide care and support for people were fit to do so. There were sufficient numbers of staff available to meet people’s care and support needs. The Care Quality Commission is the independent regulator of health and social care in England. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care.
Broad Oak Manor in Dartford provides nursing and residential care for anyone looking for a short stay or more permanent accommodation. We welcome anybody living with Parkinson’s and will help with end of life care when needed. Within each of our care homes the Care Home Manager leads a team of care and support Colleagues with skills and experience relevant to their respective discipline. Our family of care homes aim to deliver the kindest possible care and enhance the quality of life of Residents who choose to live with us. Broad Oak Manor has an ‘Open Door Policy’ to visitors and our management team is always available to answer any questions or give advice.
We consider meals to be a fundamental part of every Resident’s care plan. This includes full decoration of the home’s entrance lobby, hair salon, quiet rooms and corridors. The home’s dining rooms and lounges have also benefitted from beautiful new flooring, furniture, decoration and lighting. Located just next to the main building, the restaurant, library, exercise classes, and activity centre, are all on your doorstep, allowing you to keep doing the things you love. And, should you need more support in future, staying at Broad Oak Lane provides you with the security that both your care and accommodation can adapt with changes to come.
Please feel free to call us for a viewing appointment or to discuss your personal requirements. There were effective systems in place to monitor the quality of the service provided. We saw that where shortfalls in the service were identified, action had been taken to make improvements. These were under review and further development to reflect better people’s likes, dislikes and preferences.
With regular visits, the mobile library ensures that residents always have new reading material in a variety of genres. Be it getting a coffee, watching your favourite shows or simply settling down with a good book, residents will find ample space to sit and enjoy their favourite activities. Discover everything you need to know about our home with our latest video tour. It’ll give you an overview of our home, from the care we provide to the facilities on offer, with photography of the bedrooms and living areas too. Four years after becoming a widow I decided that my house was far too large. A decision had to be made and Broad Oak Manor was the answer – no stairs, pleasant situation, help available when required – what could be better.
If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you. A care service rating provided by the Care Quality Commission (“CQC”). The CQC is the sector's official regulator and an executive non-departmental public body of the Department of Health and Social Care.
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